Terms and Conditions
Please read these terms and conditions carefully before using our services. By booking an appointment or using our services, you agree to comply with these terms.
New Client Policy
Important requirements for first-time clients
Mandatory Estimate Required
All new clients must complete our estimate process before booking any service. This ensures we understand your hair goals, assess your hair condition, and provide you with accurate pricing and realistic expectations.
Booking and Deposit Policy
Deposit requirements and booking procedures
Deposit Required for All Appointments
A non-refundable deposit is required to secure your appointment. No appointments will be scheduled without prior deposit payment.
Deposit Requirements:
Important Notes:
• Deposit amount determined during estimate process
• Deposit is applied to final service cost
• Non-refundable if you cancel or no-show
• Must be paid before appointment confirmation
• Payment accepted via card or digital transfer
Appointment Policy
Scheduling, cancellation, and attendance policies
Cancellation Policy
• 48-hour notice required for cancellations
• Less than 48 hours: deposit forfeit
• No-show appointments: full deposit forfeit
• Rescheduling allowed once with 24-hour notice
Late Arrival Policy
• 15+ minutes late: appointment may be rescheduled
• Service time will be reduced accordingly
• Full payment still required regardless of time reduction
Service Policies
Quality standards and service expectations
Hair Health Requirements
• Hair must be clean and free of product buildup
• Damaged or chemically treated hair may require additional consultation
• We reserve the right to refuse service if hair condition is unsuitable
• Client must disclose all previous chemical treatments
Pricing and Payment
• Final pricing may vary based on hair condition and time required
• Additional charges may apply for extra length or volume
• Payment in full required upon service completion
• Tips are appreciated but not mandatory
Contact and Modifications
How to reach us and policy updates
For questions about these terms or to discuss your specific needs, please contact us through our estimate form or direct message.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Last updated: July 31, 2025