Please read these terms and conditions carefully before using our services. By booking an appointment or using our services, you agree to comply with these terms.
Important requirements for first-time clients
All new clients must complete our estimate process before booking any service. This ensures we understand your hair goals, assess your hair condition, and provide you with accurate pricing and realistic expectations.
Deposit requirements and booking procedures
A non-refundable deposit is required to secure your appointment. No appointments will be scheduled without prior deposit payment.
• Deposit amount determined during estimate process
• Deposit is applied to final service cost
• Non-refundable if you cancel or no-show
• Must be paid before appointment confirmation
• Payment accepted via card or digital transfer
Scheduling, cancellation, and attendance policies
• 48-hour notice required for cancellations
• Less than 48 hours: deposit forfeit
• No-show appointments: full deposit forfeit
• Rescheduling allowed once with 24-hour notice
• 15+ minutes late: appointment may be rescheduled
• Service time will be reduced accordingly
• Full payment still required regardless of time reduction
Quality standards and service expectations
• Hair must be clean and free of product buildup
• Damaged or chemically treated hair may require additional consultation
• We reserve the right to refuse service if hair condition is unsuitable
• Client must disclose all previous chemical treatments
• Final pricing may vary based on hair condition and time required
• Additional charges may apply for extra length or volume
• Payment in full required upon service completion
• Tips are appreciated but not mandatory
How to reach us and policy updates
For questions about these terms or to discuss your specific needs, please contact us through our estimate form or direct message.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Last updated: August 5, 2025