Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Types of personal information we gather
Client Information
• Personal details (name, age, contact information)
• Hair history and condition details
• Photos uploaded for estimate purposes
• Appointment preferences and booking history
• Payment information for deposits and services
Estimate Process Information
• Hair texture, length, and condition assessment
• Medical history related to hair treatments
• Service preferences and desired outcomes
• Current and inspiration photos
• Consultation notes and recommendations
How We Use Your Information
Purposes for collecting and processing your data
Service Delivery
• Providing accurate estimates and consultations
• Scheduling and managing appointments
• Delivering personalized hair services
• Following up on service satisfaction
Business Operations
• Processing payments and managing accounts
• Maintaining client records and history
• Improving our services and processes
• Communicating about appointments and updates
New Client Data Requirements
Special data collection for first-time clients
Mandatory Estimate Data Collection
All new clients must provide comprehensive information through our estimate process. This data helps us ensure service quality and safety. No services will be provided without completing this requirement.
Required Information Includes:
• Complete hair history and treatments
• Current hair condition photos
• Allergies and sensitivities
• Previous extension experience
• Medical conditions affecting hair
• Lifestyle and maintenance preferences
• Service goals and expectations
• Inspiration and reference images
Data Protection and Security
How we safeguard your personal information
Security Measures
• Encrypted data transmission and storage
• Secure payment processing systems
• Limited access to authorized personnel only
• Regular security audits and updates
• Secure backup and recovery procedures
Data Retention
• Client records maintained for service continuity
• Photos and consultation data kept for reference
• Payment records retained per legal requirements
• Data deleted upon client request when legally permissible
Information Sharing
When and how we share your information
We Do NOT Share Your Information
• Your personal data is never sold to third parties
• Photos and consultation details remain confidential
• Medical information is kept strictly private
• Contact information is not shared with marketers
Limited Exceptions:
• Legal compliance when required by law
• Payment processing through secure providers
• Emergency situations affecting your safety
Your Privacy Rights
Control over your personal information
Access and Control
• Request access to your personal data
• Update or correct your information
• Request deletion of your data (where legally permissible)
• Withdraw consent for data processing
Communication Preferences
• Opt out of marketing communications
• Choose your preferred contact methods
• Control appointment reminder settings
• Manage promotional content preferences
Contact and Policy Updates
How to reach us and stay informed about changes
For questions about this privacy policy or to exercise your privacy rights, please contact us through our estimate form or direct communication channels.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our usual communication channels.
By using our services, you acknowledge that you have read and understand this privacy policy and consent to our data practices as described.
Last updated: July 31, 2025